What is UGC?

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In today’s digital age, where the average consumer is bombarded with a constant stream of advertising, there is one kind of promotional content that stands out for its authenticity and resonance — User-Generated Content (UGC). For corporate communications teams, harnessing UGC can be a game-changer, creating a direct line to their audience that’s genuine, engaging, and cost-effective. This short guide will lead you through the process of integrating UGC into your corporate communications, covering all the essential details.

What is User-Generated Content (UGC) in Corporate Communication?

User-Generated Content refers to any form of content, such as posts, tweets, videos, blog posts, images, or audio files, that are created by the users of an online system or service, often made publicly available. In corporate communications, UGC can include customer reviews, social media posts, and video testimonials contributed by people outside the company.

The Power of UGC in Brand Messaging

Authenticity and Credibility

Users trust other users. UGC is seen as far more authentic and credible than brand-generated content, as it represents the unfiltered voice of those who have genuinely interacted with a product or service. When integrated into corporate communications, UGC can significantly boost the trustworthiness of your messaging.

Increased Engagement and Brand Loyalty

By encouraging UGC, brands turn consumers into active participants in their brand story. This engagement leads to a sense of community and loyalty, as customers feel valued and connected to the brand on a personal level.


Quality content creation can be expensive. UGC, on the other hand, leverages the creative efforts of your audience at a fraction of the cost, making it a highly cost-effective way to fill your content strategy with compelling material.

Strategies for Incorporating UGC in Corporate Communications

Encouraging Employee Advocacy

Your most passionate brand ambassadors could be right under your nose — your employees. By fostering a culture where employees share their experiences with the organization, you can benefit from a wealth of UGC that’s both trustworthy and relatable.

Running Contests and Campaigns

Launching UGC-focused contests or campaigns can spark enthusiasm among your audience, driving them to create content that resonates with your brand’s message. You can set themes, award prizes, and generate a wave of UGC that aligns with your corporate goals.

Leveraging Customer Testimonials and Reviews

Satisfied customers often want to share their experiences, and their testimonials can be priceless in corporate videos. Sharing customer reviews and feedback adds a layer of transparency and confidence to your communications that traditional advertising can’t match.

Showcasing User-Generated Visuals

Images and videos created by users offer a snapshot of real people incorporating your products into their lives. They provide a vivid depiction of the product’s real-world usage and build a visual story that can be highly persuasive.

Utilizing Social Media Platforms for UGC Curation

Social media is an unparalleled arena for the curation of UGC. Platforms like Instagram, Twitter, and Facebook are not just channels for broadcasting your brand’s messaging; they are fertile grounds for discovering and amplifying user-generated content. By actively engaging with your audience on these platforms, you can encourage the creation of UGC, select high-quality content, and share it across your channels. This strategy not only amplifies the reach of your brand but also fosters a community where users feel their contributions are valued and recognized. Additionally, leveraging hashtags can help in organizing and tracking UGC related to specific campaigns or products, making it easier to curate content that aligns with your corporate communication goals.

Start Including UGC to Your Corporate Messaginge Today

User-generated content enriches corporate communications by infusing authenticity into video content, making it a powerful tool for engaging audiences and building trust. Embrace the community-driven nature of UGC to foster a positive brand-consumer relationship. With a clear strategy, appropriate tools, and a commitment to transparency, UGC can enhance your corporate communications significantly. Encourage customers and employees to actively participate in content creation to craft impactful brand stories. Unleash UGC’s potential in your corporate videos with actionable insights and a strategic approach that sets you apart in the realm of corporate communications.